I received my initial call and was a little apprehensive, but upon arriving at the dealership, I was immediately put at ease. Reason being, dealing with the car buying process is one of my pet peeves. I knew an inside guy yes, but the sales person that I dealt with was very open and direct in letting me know what can they do to fulfill my needs and walk out with the vehicle of my choice. We went back and forth and the process was in play, but being I bought used, we both compromised. We met in the middle and both parties were completely satisfied with even more than what was expected. The salesman was very professional and knowledgeable on the vehicle itself and wasn't afraid to seek guidance on my behalf for the little detailed questions as well. The salesman even went out his way to personally come pick me up the following day due my not having a ride to pick up my new/used vehicle. Please note that this was over an hour long to and from, but the salesman remain professional in every way. Upon arrival back to the dealership, the car was awaiting in the covered bay for me. We went over the vehicle thoroughly and all was explained in detail. Tags placed and I was on my way feeling very relieved that I made a great purchase and the customer service couldn't get any better than what I received. Thank you Annapolis Land Rover.
My sales rep was Robert Carter. We ordered the new Discovery and it was delivered in about 3 months. Option for the roof was not available from the factory so the dealership had it painted for me here in MD and delivered it exactly as I had envisioned. The process was easy and the customer service excellent. Andre, the Encore Representative (explains functions of the car) came to my home was was patient and went over every detail of the car for me. There are a lot of features to remember but Andre is on call as well as the owners manual and a special website to help you with questions. I would highly recommend.
We had been looking for a car for some time and we found the perfect used vehicle here. Needed to stick to our plan and not go over what we budgeted. Our sales guide Skip was great and very helpful in getting us a great deal that we could work with. The whole process was went smoothly and we were on the road in a couple of hours! Would definitely recommend this dealership, great service!
Happy with how Mr. Griffin help me and my wife with buying our car! Mr. Griffin personality is excellent towards selling cars, he also a first rate person. Thanks for your help Mr. Griffin!
I recently had the pleasure of doing business with this location and I must say, they are the place to shop for Land Rover products. They know their stuff, they are so attentive, and the vehicles are kept in pristine condition. I had a horrible encounter with the Columbia location and can firmly say that if you are wondering which one to buy from, don't buy from Columbia. Annapolis Lamd Rover will take care of you even better than they take care of their vehicles. And that says A LOT. Will be buying from them again soon, and I look forward to it!
In May 2017 I purchased a 2017 Range Rover Evoque. Everyone at the dealership was extremely helpful and my sales rep Frank was great! He was knowledgable about all the different models and options. They located my vehicle in another state and it was shipped here for me. I could not be happier!
I had a great experience with Matt as my service advisor. He made sure my 1st experience with the dealership was a pleasant one.
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